Some customers were experiencing issues with ProfitWell

What to do

• Check whether you use Paddle in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2d 10h it lasted.

  Anything that failed between 2025-10-03 11:44 UTC and 2025-10-05 22:00 UTC may need a replay.

• Subscribe to Paddle's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=paddle works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Paddle 2

1. monitoringOct 3, 2025, 11:44 AM UTC

   Our engineers recently resolved an issue that affected the Profitwell web app and API, including the Paddle dashboard, Retain pages. Widgets and payment recovery features remained fully functional. We are actively monitoring the services to ensure stability and will provide updates here if any further action is required. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

   provider

2. resolvedOct 5, 2025, 10:00 PM UTC

   After a period of monitoring, the issue impacting the Profitwell web app and API has been fully resolved. The service continues to work as expected, so we are closing this incident. We appreciate your patience and apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [sellers@paddle.com.](http://sellers@paddle.com./ "sellers@paddle.com.")

   provider

Corrections

None so far.

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