Some customers are experiencing issues processing subscriptions

What to do

• Check whether you use Paddle in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2025-09-09 11:36 UTC and 2024-09-27 13:33 UTC may need a replay.

• Subscribe to Paddle's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=paddle works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Paddle 3

1. investigatingSep 25, 2024, 5:41 PM UTC

   Our engineers are currently investigating an issue processing subscriptions for Paddle Billing and loading Orders within Paddle.net. The impact is being looked into and we will update as soon as we know more, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.

   provider

2. monitoringSep 25, 2024, 6:32 PM UTC

   Our engineers have identified the issue and implemented a fix. All affected subscriptions have now been processed. Additionally, there was a delay in sending webhooks for the affected subscriptions, which has now been fixed. We will continue to monitor the platform for the next 24 hours before closing this incident. We apologize for the disruption to our service. If you have any questions or concerns, please reach out to us at sellers@paddle.com.

   provider

3. resolvedSep 27, 2024, 1:33 PM UTC

   After a period of monitoring, we can confirm that the issue is fully resolved. With this, the incident is closed. Please reach out to support via sellers@paddle.com should you have any questions or concerns.

   provider

Corrections

None so far.

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