Some customers are experiencing issues with our Checkouts

What to do

• Check whether your product depends on Paddle. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2025-09-09 11:36 UTC and 2024-09-24 17:00 UTC may need a replay.

• Subscribe to Paddle's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=paddle works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Paddle 2

1. monitoringSep 23, 2024, 5:34 PM UTC

   Some customers experienced latency in our checkout services for Paddle Billing between 03:05 PM UTC and 04:54 PM UTC. The underlying issue has now been resolved. We have identified the root cause and applied a fix. The platform is functioning as expected, and we will continue to monitor it for the next 24 hours before closing this incident. We apologize for any inconvenience caused. If you have any questions or concerns, please reach out to our Customer Support team via sellers@paddle.com.

   provider

2. resolvedSep 24, 2024, 5:00 PM UTC

   Following a period of monitoring, we can confirm that the issue was fully resolved on September 23 at 04:54 PM UTC. Between 3:05 PM and 04:54 PM UTC, some customers were able to complete their checkout without the tax being calculated. This impacted around 2,000 Paddle Billing transactions. The correct tax will be charged for any subsequent renewal payments. Apologies for the disruption to our service. Please reach out to sellers@paddle.com should you have any questions or concerns.

   provider

Corrections

None so far.

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