- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 13of 100
What to do
Check whether your product depends on Paddle. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 9m it lasted.
Anything that failed between 2026-02-27 15:23 UTC and 2026-02-27 15:32 UTC may need a replay.Subscribe to Paddle's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=paddle works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Paddle 3
- investigating
Our engineers are currently investigating an issue affecting Retain. This is causing some service disruption, and we are working to identify the root cause. We will update the status as soon as we have more information. We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com should you have any questions.
provider
- resolved
The incident affecting Retain has been fully resolved. All services are now operating normally. We will continue to monitor for the next 24 hours to ensure stability. During the incident between **2:56 PM UTC and 3:25 PM UTC**, the following areas may have been affected: • Metrics dashboard • Payment retries • Dunning emails • Cancelling past-due subscriptions • Cancellation flows not rendering correctly (Customer Portal fell back to the default cancellation modal) • The Retain section in the Paddle Billing dashboard We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [sellers@paddle.com](mailto:sellers@paddle.com "sellers@paddle.com").
provider
- resolved
The incident affecting Retain has been resolved, and service has recovered. We will continue monitoring to ensure everything remains stable. If you have any questions, please contact our Customer Support team at **[sellers@paddle.com](mailto:sellers@paddle.com "sellers@paddle.com")**.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-869ed0c5b9
Is Paddle still down?
No, this incident was resolved 2026-02-27 15:32 UTC. For Paddle's live state, see https://down.guide/paddle.
How long did it last?
9m, from 2026-02-27 15:23 UTC to 2026-02-27 15:32 UTC, by the times Paddle posted.
What caused it?
Paddle hasn't published a root cause. If it does, it shows here.
Where does this come from?
Paddle's official status page, https://paddlestatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.