- Level
- confirmed
- Worst impact
- Partial outage
- Regions
- us
- Down Index
- 36of 100
What to do
Check whether you use Paddle in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7h 16m it lasted.
Anything that failed between 2025-12-11 02:00 UTC and 2025-12-11 09:16 UTC may need a replay.Subscribe to Paddle's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=paddle works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Paddle 3
- investigating
Our engineers are currently investigating an issue affecting notifications. This is causing delayed delivery of webhooks and emails, and we are working to identify the root cause. We will update the status as soon as we have more information. We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com should you have any questions.
provider
- monitoring
The issue causing the delayed delivery of notifications has now been resolved, and all notifications have been processed. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
provider
- resolved
After a period of monitoring, we can confirm that the issue causing the delayed delivery of notifications has been fully resolved, and all notifications have been processed. Between 01.09am and 02.06am GMT we experienced delays in the delivery of notifications for both webhooks and emails to buyers. During the incident we saw an average delay of around 20 minutes for these notifications. No notifications were lost and all were processed once the issue was resolved. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [sellers@paddle.com](mailto:sellers@paddle.com "sellers@paddle.com").
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a64f9804d8
Is Paddle still down?
No, this incident was resolved 2025-12-11 09:16 UTC. For Paddle's live state, see https://down.guide/paddle.
How long did it last?
7h 16m, from 2025-12-11 02:00 UTC to 2025-12-11 09:16 UTC, by the times Paddle posted.
What was affected?
Paddle named in us.
What caused it?
Paddle hasn't published a root cause. If it does, it shows here.
Where does this come from?
Paddle's official status page, https://paddlestatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.