- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 8of 100
What to do
Check whether your product depends on Paddle. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2025-09-09 11:37 UTC and 2024-09-17 14:10 UTC may need a replay.Subscribe to Paddle's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=paddle works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Paddle 4
- identified
Our engineers have discovered a performance issue that began at 12:11 PM BST due to an outage with our third-party provider. This issue is impacting a small portion of checkouts for both Paddle Billing and Paddle Classic. The impact is being looked into and we will update as soon as we know more, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.
provider
- identified
Our engineers have re-routed payments, and as of 12:42 BST, normal checkout processing has resumed. However, subscription renewals are being impacted. My team is actively investigating and monitoring the situation to resolve these issues as quickly as possible. Thank you for your patience and understanding.
provider
- monitoring
As of 13:44 BST, we have successfully resolved the issue with processing subscription renewal payments. Everything is now functioning normally. Our engineers will continue to monitor the situation to ensure there are no further issues. If you have any questions or concerns, please reach out to our Customer Support team at sellers@paddle.com.
provider
- resolved
Following a period of monitoring, we can confirm that the issue was fully resolved as of September 16 at 13:44 BST. In summary, a third-party provider experienced an outage between 12:12 and 12:42 BST, affecting payment processing. During this time, some checkout payments, recurring subscriptions, and unscheduled payments were unsuccessful. The issue has since been resolved, and payments have been processing successfully since 13:44 BST. Any previously failed payments have been automatically retried by our system. We apologise for the inconvenience this may have caused. If you have any questions or concerns, please feel free to contact our Customer Support team at sellers@paddle.com.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d0f7d5901f
Is Paddle still down?
No, this incident was resolved 2024-09-17 14:10 UTC. For Paddle's live state, see https://down.guide/paddle.
How long did it last?
0m, from 2025-09-09 11:37 UTC to 2024-09-17 14:10 UTC, by the times Paddle posted.
What caused it?
Paddle hasn't published a root cause. If it does, it shows here.
Where does this come from?
Paddle's official status page, https://paddlestatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.