Some customers were experiencing issues with PayPal

What to do

• Check whether your product depends on Paddle. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 54m it lasted.

  Anything that failed between 2025-10-16 15:53 UTC and 2025-10-16 17:47 UTC may need a replay.

• Subscribe to Paddle's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=paddle works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Paddle 4

1. investigatingOct 16, 2025, 3:53 PM UTC

   Our engineers are currently investigating an issue with the payment method PayPal for both Paddle Classic and Paddle Billing for both checkout and subscription payments due to an outage on PayPal's end. PayPal payment processing has stopped in the production environment, preventing customers from completing transactions using PayPal. The issue began around 15:22 UTC and is ongoing, with only brief periods of successful processing. Buyers who are trying to checkout via PayPal will receive an error which states: "unable to take payment, please try another payment method". Other payment methods remain unaffected. We will update here with more information.

   provider

2. monitoringOct 16, 2025, 5:13 PM UTC

   The incident affecting PayPal payment processing for both Paddle Classic and Paddle Billing is now resolved. PayPal services are fully operational, and payments are going through successfully. The issue, which began around 15:22 UTC, was due to an outage on PayPal's end and briefly stopped payment processing, preventing customers from completing transactions using PayPal. We appreciate your patience during this time. If you have any questions or concerns, please contact our Customer Support team at [sellers@paddle.com](mailto:sellers@paddle.com "sellers@paddle.com").

   provider

3. monitoringOct 16, 2025, 5:29 PM UTC

   The incident affecting PayPal payment processing for both Paddle Classic and Paddle Billing is now resolved. PayPal services are fully operational, and payments are going through successfully. The issue, which began around 15:22 UTC, was due to an outage on PayPal's end and briefly stopped payment processing, preventing customers from completing transactions using PayPal. We appreciate your patience during this time. If you have any questions or concerns, please contact our Customer Support team at [sellers@paddle.com](mailto:sellers@paddle.com "sellers@paddle.com").

   provider

4. resolvedOct 16, 2025, 5:47 PM UTC

   The incident affecting PayPal payments has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.

   provider

Corrections

None so far.

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