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Rankings

Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.

The week's worst incidents, ranked by Down Index score: 2025-W52, Dec 22 to Dec 28.

  1. 152Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud ProductsBitbucket · Major outage · 38m
    • Impact30
    • Breadth3
    • Duration8
    • Reach11
    • Acknowledgement0
  2. 248Unable to start new tasksRunway · Major outage · 11m
    • Impact30
    • Breadth12
    • Duration6
    • Reach0
    • Acknowledgement0
  3. 346Some syncs failing to initiateHightouch · Partial outage · 34m
    • Impact18
    • Breadth20
    • Duration8
    • Reach0
    • Acknowledgement0
  4. 442Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud ProductsConfluence · Major outage · 2h 32m
    • Impact30
    • Breadth1
    • Duration11
    • Reach0
    • Acknowledgement0
  5. 542Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud ProductsTrello · Major outage · 38m
    • Impact30
    • Breadth4
    • Duration8
    • Reach0
    • Acknowledgement0
  6. 641Inability to upgrade/reactivate accounts from free/startup tier and start trialsMiro · Partial outage · 4h 56m
    • Impact18
    • Breadth10
    • Duration13
    • Reach0
    • Acknowledgement0
  7. 741Some services are down due to DatabaseModal · Major outage · 1h 54m
    • Impact30
    • Breadth0
    • Duration11
    • Reach0
    • Acknowledgement0
  8. 840Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud ProductsJira · Major outage · 38m
    • Impact30
    • Breadth2
    • Duration8
    • Reach0
    • Acknowledgement0
  9. 934Workers AI experiencing degraded availability in some modelsCloudflare Workers · Degraded · 1h 39m
    • Impact8
    • Breadth1
    • Duration11
    • Reach14
    • Acknowledgement0
  10. 1033JFrog Connect partial disruption with subset of devices appearing offlineJFrog · Partial outage · 1d 23h
    • Impact18
    • Breadth0
    • Duration15
    • Reach0
    • Acknowledgement0
  11. 1132Duo Support Phone System IssueDuo Security · Partial outage · 1h 24m
    • Impact18
    • Breadth4
    • Duration10
    • Reach0
    • Acknowledgement0
  12. 1231Domain RegistrationsSquarespace · Partial outage · 1h 45m
    • Impact18
    • Breadth2
    • Duration11
    • Reach0
    • Acknowledgement0
  13. 1328Increased 4XX and 5XX errors with Connected AppsStytch · Degraded · 0m
    • Impact8
    • Breadth20
    • Duration0
    • Reach0
    • Acknowledgement0
  14. 1427Authentication Issues with Sentry IntegrationVanta · Degraded · 1d 17h
    • Impact8
    • Breadth4
    • Duration15
    • Reach0
    • Acknowledgement0
  15. 1524Increased rate of disconnections from Sentryincident.io · Degraded · 3h 28m
    • Impact8
    • Breadth4
    • Duration12
    • Reach0
    • Acknowledgement0
  16. 1624Scheduling of new containers failingModal · Partial outage · 16m
    • Impact18
    • Breadth0
    • Duration6
    • Reach0
    • Acknowledgement0
  17. 1722End of call reports + transcript showing duplicate messagesVapi · Degraded · 8h 33m
    • Impact8
    • Breadth0
    • Duration14
    • Reach0
    • Acknowledgement0
  18. 1821Incorrect IP Geolocation on Cloudflare DashboardCloudflare · Degraded · 5h 20m
    • Impact8
    • Breadth0
    • Duration13
    • Reach0
    • Acknowledgement0
  19. 1920Calls dropping and quality issuesAircall · Degraded · 1h 50m
    • Impact8
    • Breadth1
    • Duration11
    • Reach0
    • Acknowledgement0
  20. 2020Substack is experiencing issuesSubstack · Degraded · 42m
    • Impact8
    • Breadth3
    • Duration9
    • Reach0
    • Acknowledgement0
  21. 2118Elevated number of 5xx errors in BOMCloudflare · Degraded · 16m
    • Impact8
    • Breadth4
    • Duration6
    • Reach0
    • Acknowledgement0
  22. 2218git.sr.ht disrupted by LLM crawler botnetsSourceHut · Degraded · 0m
    • Impact8
    • Breadth10
    • Duration0
    • Reach0
    • Acknowledgement0
  23. 2318Model Performance or Availability Issue: llama-3.3-70b-versatileGroq · Degraded · 1h 15m
    • Impact8
    • Breadth0
    • Duration10
    • Reach0
    • Acknowledgement0
  24. 248Intermittent Docs Sites loading issuesHelp Scout · Degraded · 0m
    • Impact8
    • Breadth0
    • Duration0
    • Reach0
    • Acknowledgement0

← 2025-W51 · 2026-W01 →

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