The Down Index, 2026-W20

Rankings

Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.

The week's worst incidents, ranked by Down Index score: 2026-W20, May 11 to May 17.

172Users experiencing issues accessing multiple Atlassian productsBitbucket · Major outage · 1h 45m
- Impact30
- Breadth20
- Duration11
- Reach11
- Acknowledgement0
261Users experiencing issues accessing multiple Atlassian productsConfluence · Major outage · 1h 53m
- Impact30
- Breadth20
- Duration11
- Reach0
- Acknowledgement0
360Users experiencing issues accessing multiple Atlassian productsTrello · Major outage · 1h 24m
- Impact30
- Breadth20
- Duration10
- Reach0
- Acknowledgement0
458Elevated errors for Claude Sonnet 4.6 and Haiku 4.5Anthropic · Partial outage · 36m
- Impact18
- Breadth17
- Duration8
- Reach15
- Acknowledgement0
558Actions is experiencing degraded availabilityGitHub Pages · Major outage · 35m
- Impact30
- Breadth20
- Duration8
- Reach0
- Acknowledgement0
656Elevated error rates on requests to multiple modelsAnthropic · Partial outage · 16m
- Impact18
- Breadth17
- Duration6
- Reach15
- Acknowledgement0
753"Failed to Load Dashboard" ErrorsGrafana Cloud · Partial outage · 18h 57m
- Impact18
- Breadth20
- Duration15
- Reach0
- Acknowledgement0
853Elevated errors on Claude Opus 4.7Anthropic · Partial outage · 19m
- Impact18
- Breadth13
- Duration7
- Reach15
- Acknowledgement0
953Users experiencing issues accessing multiple Atlassian productsJira · Major outage · 7m
- Impact30
- Breadth18
- Duration5
- Reach0
- Acknowledgement0
1052[Fragnesia] Linux Privilege Escalation VulnerabilityAkamai Cloud (Linode) · Degraded · 53d 17h
- Impact8
- Breadth20
- Duration15
- Reach9
- Acknowledgement0
1151Claude.ai is experiencing elevated error ratesAnthropic · Partial outage · 2h 24m
- Impact18
- Breadth7
- Duration11
- Reach15
- Acknowledgement0
1250Elevated error rates on requests to some modelsAnthropic · Partial outage · 1h 28m
- Impact18
- Breadth7
- Duration10
- Reach15
- Acknowledgement0
1348Claude.ai is experiencing elevated error ratesAnthropic · Partial outage · 33m
- Impact18
- Breadth7
- Duration8
- Reach15
- Acknowledgement0
1447Elevated errors on Claude Opus 4.7Anthropic · Degraded · 1h 52m
- Impact8
- Breadth13
- Duration11
- Reach15
- Acknowledgement0
1546Service Issue - [Linodes and Linode Kubernetes Engine (LKE)] - [All Regions]Akamai Cloud (Linode) · Degraded · 1h 1m
- Impact8
- Breadth20
- Duration9
- Reach9
- Acknowledgement0
1645[Google Light API] Empty results returnedSerpApi · Major outage · 13h 9m
- Impact30
- Breadth0
- Duration15
- Reach0
- Acknowledgement0
1743We've identified a problem and are working on a fixRunway · Partial outage · 4h 21m
- Impact18
- Breadth12
- Duration13
- Reach0
- Acknowledgement0
1843[Google Immersive Product API] DowntimeSerpApi · Major outage · 5h 35m
- Impact30
- Breadth0
- Duration13
- Reach0
- Acknowledgement0
1943Trello - degraded performanceTrello · Degraded · 9d 7h
- Impact8
- Breadth20
- Duration15
- Reach0
- Acknowledgement0
2042Fly.io Upstash Redis Service DistruptionUpstash · Major outage · 3h 59m
- Impact30
- Breadth0
- Duration12
- Reach0
- Acknowledgement0
2142Increased Ingest and Query Error RatesAxiom · Partial outage · 4h 10m
- Impact18
- Breadth0
- Duration13
- Reach11
- Acknowledgement0
2241App Automate is facing issuesBrowserStack · Major outage · 1h 8m
- Impact30
- Breadth1
- Duration10
- Reach0
- Acknowledgement0
2341Proxy degradationApify · Major outage · 0m
- Impact30
- Breadth0
- Duration0
- Reach11
- Acknowledgement0
2441Slack-dependent features degraded due to ongoing upstream Slack incidentRootly · Major outage · 1h 59m
- Impact30
- Breadth0
- Duration11
- Reach0
- Acknowledgement0
2541Issues affecting file uploads, message edits, channel renames, and channel creationsSlack · Degraded · 57m
- Impact8
- Breadth10
- Duration9
- Reach14
- Acknowledgement0

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