The Down Index, 2026-W21

Rankings

Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.

The week's worst incidents, ranked by Down Index score: 2026-W21, May 18 to May 24.

163Elevated error rate on multiple modelsAnthropic · Partial outage · 4h 34m
- Impact18
- Breadth17
- Duration13
- Reach15
- Acknowledgement0
260Elevated errors on Claude Opus 4.7Anthropic · Partial outage · 1h 38m
- Impact18
- Breadth17
- Duration10
- Reach15
- Acknowledgement0
355Elevated errors for Claude Opus 4.7Anthropic · Partial outage · 9m
- Impact18
- Breadth17
- Duration5
- Reach15
- Acknowledgement0
455Railway Service DisruptionRailway · Major outage · 5h 32m
- Impact30
- Breadth12
- Duration13
- Reach0
- Acknowledgement0
553Voice calls dropped and dashboard unavailableVapi · Major outage · 8d 6h
- Impact30
- Breadth8
- Duration15
- Reach0
- Acknowledgement0
651Elevated errors on Claude Haiku 4.5Anthropic · Degraded · 1h 55m
- Impact8
- Breadth17
- Duration11
- Reach15
- Acknowledgement0
750Elevated errors on Claude Haiku 4.5Anthropic · Degraded · 1h 31m
- Impact8
- Breadth17
- Duration10
- Reach15
- Acknowledgement0
850Elevated errors on Claude Opus 4.7Anthropic · Degraded · 1h 27m
- Impact8
- Breadth17
- Duration10
- Reach15
- Acknowledgement0
949Google APIs DowntimeSerpApi · Major outage · 2h 59m
- Impact30
- Breadth7
- Duration12
- Reach0
- Acknowledgement0
1048Elevated errors on Claude Haiku 4.5Anthropic · Degraded · 35m
- Impact8
- Breadth17
- Duration8
- Reach15
- Acknowledgement0
1148DNS issues with bunny.netBunny.net · Partial outage · 1h 41m
- Impact18
- Breadth19
- Duration11
- Reach0
- Acknowledgement0
1246Elevated errors on Claude Opus 4.7Anthropic · Degraded · 1h 21m
- Impact8
- Breadth13
- Duration10
- Reach15
- Acknowledgement0
1346Document search is unavailableCoda · Major outage · 2d 2h
- Impact30
- Breadth1
- Duration15
- Reach0
- Acknowledgement0
1446Elevated errors on Claude Opus 4.7Anthropic · Degraded · 14m
- Impact8
- Breadth17
- Duration6
- Reach15
- Acknowledgement0
1546ROUTE53 (global): Increased API Error RatesAWS · Degraded · 35m
- Impact8
- Breadth10
- Duration8
- Reach20
- Acknowledgement0
1645[Google Flights API] `deep_search` search parameter causing search timeoutsSerpApi · Major outage · 22h 32m
- Impact30
- Breadth0
- Duration15
- Reach0
- Acknowledgement0
1744Perps Trading outageInfura · Major outage · 8h 11m
- Impact30
- Breadth0
- Duration14
- Reach0
- Acknowledgement0
1843Stale reporting dataIntercom · Degraded · 8h 17m
- Impact8
- Breadth10
- Duration14
- Reach11
- Acknowledgement0
1942Availability IssuesBigCommerce · Partial outage · 4h 21m
- Impact18
- Breadth3
- Duration13
- Reach8
- Acknowledgement0
2042[Identity and Access Management] - [world] API unavailableScaleway · Major outage · 3h 14m
- Impact30
- Breadth0
- Duration12
- Reach0
- Acknowledgement0
2142Trouble uploading files and emojis in SlackSlack · Degraded · 1h 36m
- Impact8
- Breadth10
- Duration10
- Reach14
- Acknowledgement0
2242Elevated response times affecting origin servicesNetlify · Major outage · 1h 56m
- Impact30
- Breadth1
- Duration11
- Reach0
- Acknowledgement0
2342SummaryGoogle Workspace · Partial outage · 8h 47m
- Impact18
- Breadth10
- Duration14
- Reach0
- Acknowledgement0
2441SummaryGoogle Workspace · Partial outage · 5h 35m
- Impact18
- Breadth10
- Duration13
- Reach0
- Acknowledgement0
2541Flags permission issue.Optimizely · Major outage · 1h 48m
- Impact30
- Breadth0
- Duration11
- Reach0
- Acknowledgement0

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