- Level
- confirmed
- Worst impact
- Major outage
- Components
- Customer360Audiences
- Regions
- are2s, are4s, are6, are12, aus2s, aus4s, aus6s, aus14s, aus16s, aus18s, aus20s, aus22s, aus24s, aus26s, aus28s, aus36s, aus38s, aus58, aus60, aus62, aus64, aus66, aus68, aus70, aus72, aus74, aus76, aus78, aus80s, aus82, aus84, aus86, aus88, aus90, aus92, aus94, aus102, bra2s, bra4s, bra6s, bra8s, bra14, bra16, bra18, bra24, bra28, bra30, bra32, bra34, bra36, bra38, bra44, bra48, bra50, bra54s, bra58, bra60s, bra62s, can2s, can4s, can6s, can8s, can20s, can26, can28, can34, can36, can38, can40, can42, can44, can46, can48, can50, can52, can54, can56, can70s, can80, can86s, can96, can98, che2s, che4s, che6, che12, che16, che18, che26s, che28, che30, deu2s, deu4s, deu6s, deu8s, deu10s, deu12s, deu14s, deu16s, deu20s, deu36, deu38, deu52, deu54, deu56, deu58, deu60, deu62s, deu66, deu68, deu70, deu72, deu74, deu76, deu78, deu84, deu86, deu90, deu92, deu94, deu96, deu100, deu102, deu104s, deu106, deu108, deu110, deu112, deu114s, deu116s, deu118, deu120, deu122, deu124, deu126, deu128, deu130, deu132, deu146s, deu150s, deu152, deu154s, deu156s, deu158s, gbr2s, gbr4s, gbr34, gbr36, gbr38, gbr40s, gbr42s, gbr44s, gbr46, gbr48, gbr50, gbr52, gbr54, gbr56, gbr58, gbr60s, gbr62s, gbr64, gbr66, gbr68, gbr70, gbr72, gbr74, gbr76, gbr78, gbr80, gbr82, gbr84, gbr86, gbr88, gbr90s, gbr92s, gbr94, gbr96, gbr98, gbr100, gbr102, gbr106s, gbr108s, gbr110s, gbr112, gbr116, gbr118, gbr120, gbr122, gbr124, gbr136s, gbr138s, gbr140, gbr144s, gbr146s, gbr148, ind2s, ind3s, ind4s, ind6s, ind8s, ind10s, ind12s, ind14s, ind16s, ind18s, ind20s, ind22s, ind24s, ind26s, ind28s, ind54s, ind56, ind58, ind60, ind62, ind64, ind66, ind68, ind70, ind72, ind74, ind76, ind78, ind80, ind82, ind84, ind86, ind88, ind90, ind92, ind94, ind96, ind98, ind100, ind102, ind104, ind108, ind110, ind112, ind114, ind116, ind118, ind120, ind122, ind124, ind126, ind132, ind134, ind136, ind138, ind160, ind168, ind178s, ind180s, ind182s, ind184s, ind186, ind192s, ind196s, ind198s, jpn2s, jpn4s, jpn6s, jpn8s, jpn10s, jpn12s, jpn18s, jpn20s, jpn22s, jpn24s, jpn28s, jpn132, jpn134, jpn136, jpn138, jpn140, jpn142, jpn144, jpn146, jpn150, jpn188, swe2s, swe4s, swe6s, swe8, swe10, swe12, swe14, swe16, swe18, swe20, swe22, swe24, swe26, swe28s, swe30s, swe32, swe34, swe36, swe38, swe40, swe42, swe44s, swe46, swe48, swe50, swe52, swe54, swe56, swe58, swe60s, swe62, swe64, swe66, swe68, swe70, swe72, swe74, swe76, swe78, swe80, swe82, swe84, swe88s, swe90s, swe92s, swe94s, swe96s, swe98, swe100, swe106, swe108, swe112, swe114, swe118, swe120s, swe122, swe124, swe126, swe128s, swe130s, swe132s, swe136s, usa1, usa2s, usa3s, usa8s, usa20s, usa22s, usa26, usa28s, usa30s, usa32s, usa34, usa36, usa60s, usa62s, usa80s, usa194s, usa202s, usa220, usa224s, usa226, usa228, usa230, usa232, usa234, usa236, usa238, usa240s, usa242s, usa244s, usa248s, usa250s, usa252s, usa254s, usa256s, usa258s, usa260s, usa262s, usa268s, usa270s, usa272, usa274, usa276, usa278, usa280, usa282, usa286, usa288, usa290, usa292, usa294, usa296, usa300, usa302, usa304, usa312, usa314, usa316, usa318, usa320, usa322, usa324, usa326, usa328, usa330, usa332, usa334, usa336, usa338, usa340, usa342, usa344, usa346, usa348, usa350, usa352, usa354, usa356, usa358, usa360, usa364, usa366s, usa372, usa374, usa376, usa384, usa408, usa410, usa412, usa414, usa416, usa418, usa420, usa422, usa424, usa426, usa428, usa430, usa432s, usa434s, usa436, usa438, usa440, usa442, usa444, usa446s, usa448s, usa450, usa452, usa454, usa456, usa460, usa462, usa464, usa466, usa468, usa470, usa472, usa474, usa476, usa478, usa480, usa488s, usa490s, usa494, usa496, usa534s, usa538, usa540s, usa542s, usa544, usa546, usa548, usa550, usa552, usa554, usa556, usa558, usa560, usa562, usa564, usa566, usa568, usa570, usa572, usa574, usa576, usa578, usa580, usa582, usa584, usa586, usa588, usa590, usa592, usa594, usa596, usa598, usa600, usa602, usa604, usa606, usa608, usa610, usa612, usa614, usa616, usa618, usa620, usa622, usa624, usa626, usa628, usa630, usa632, usa634, usa636, usa638, usa640, usa642, usa644, usa646, usa648, usa650, usa652, usa654s, usa656s, usa658s, usa660s, usa662s, usa664s, usa666s, usa668s, usa670s, usa672s, usa674, usa676, usa678, usa680, usa682, usa684, usa686, usa688, usa690, usa692, usa694, usa696, usa698, usa700, usa702, usa704, usa706, usa708, usa794, usa856, usa870s, usa872s, usa874s, usa876, usa880s, usa882s, usa884s, usa886s, usa888s, usa890s, usa892s, usa894s, usa896s, usa898s, usa900s, usa902s, usa948s, usa950s, usa960, usa994, usa1012, usa1016, usa1018, usa1022, usa1024, usa1026, usa1028, usa1030, usa1032, usa1034, usa1036s, usa1038, usa1056, usa1062, usa1074s, usa1076s, usa1078, usa1082, usa1088s, usa1092, usa1112, usa1122, usa1126, usa1148s, usa1176, usa1194s, usa1196s, usa1198s, usa1200s, usa1202s, usa1206s, usa1208s, usa1234s, usa1236s, usa1238s, usa1240s, usa1242s, usa1244s, usa1246s, usa1248s, usa1250s, usa1252s, usa1260s, usa1262s, usa1264s, usa1266s
- Down Index
- 65of 100
What to do
Check whether you use Salesforce Customer360Audiences in are2s, are4s, are6, are12. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 19h 16m it lasted.
Anything that failed between 2026-10-12 12:47 UTC and 2026-10-13 08:03 UTC may need a replay.Subscribe to Salesforce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=salesforce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Salesforce 2
- update
Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.
provider
- update
We completed the rollback of a recent deployment across all impacted instances. We restored access to shared data through external data warehouse integrations, and requests from connectors are succeeding. Customers can now resume using these integrations. Our investigation confirmed the impact was broader than first reported. We've updated this Trust post to include all additional impacted instances. Customers on these instances will receive communications about this incident. We apologize for the impact this incident had on our customers and their businesses. We'll complete a full investigation to establish the technical trigger, the underlying cause, and preventive actions to help stop this from happening again.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-1b5e5b8afb
Is Salesforce still down?
No, this incident was resolved 2026-10-13 08:03 UTC. For Salesforce's live state, see https://down.guide/salesforce.
How long did it last?
19h 16m, from 2026-10-12 12:47 UTC to 2026-10-13 08:03 UTC, by the times Salesforce posted.
What was affected?
Salesforce named Customer360Audiences in are2s, are4s, are6, are12.
What caused it?
Salesforce hasn't published a root cause. If it does, it shows here.
Where does this come from?
Salesforce's official status page, https://status.salesforce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.