Communities Degradation on USA9002, USA9004S, USA9006S, USA9008…

What to do

• Check whether you use Salesforce Communities in usa9002, usa9004s, usa9006s, usa9008. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 8d 14h it lasted.

  Anything that failed between 2026-10-27 19:00 UTC and 2026-11-05 09:21 UTC may need a replay.

• Subscribe to Salesforce's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=salesforce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Salesforce 5

1. updateNov 4, 2026, 12:58 PM UTC

   GovCloud customers are experiencing an issue affecting Lightning Web Runtime sites that use rich text or HTML content. A subset of customers may see missing styling and broken layouts, on their site pages. Customers were previously informed of this issue via this Trust posting here: https://status.salesforce.com/incidents/20004559. We’ve determined that a separate fix is required to resolve the issue for your instance Deployment is due to begin in 6 hours due to additional testing that is required. We'll provide the next update in 6 hours, or sooner if we have new information.

   provider

2. updateNov 4, 2026, 6:51 PM UTC

   The release is progressing through testing and build steps, and we’ll deploy it to GovCloud instances next. We expect this to take several hours, and we’ll provide an update in six hours or sooner if additional information becomes available.

   provider

3. updateNov 5, 2026, 4:34 AM UTC

   We're continuing the build and testing work we need to finish before we deploy the release to GovCloud instances. We're prioritizing the remaining steps to make sure the release is ready for deployment. We'll provide another update in six hours or sooner if additional information becomes available. We apologize for the continued inconvenience.

   provider

4. updateNov 5, 2026, 6:15 AM UTC

   We've completed testing of the fix and started deploying it to the affected sandbox instances. Once we validate the sandbox deployments, we'll deploy to production instances. We'll provide an update as soon as the deployment is completed or additional information becomes available. We apologize for the continued inconvenience.

   provider

5. updateNov 5, 2026, 9:33 AM UTC

   We have successfully completed the deployment of the fix across all affected instances, and the issue resulting in broken page layouts and missing styling on Lightning Web Runtime (LWR) sites has been resolved. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

   provider

Corrections

None so far.

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