coreService Degradation on CS238, CS241, CS243, CS244…

What to do

• Check whether you use Salesforce coreService in cs238, cs241, cs243, cs244. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1d 4h it lasted.

  Anything that failed between 2026-10-07 18:00 UTC and 2026-10-08 22:21 UTC may need a replay.

• Subscribe to Salesforce's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=salesforce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Root cause

We apologize for any confusion caused by this.

Updates from Salesforce 7

1. updateOct 8, 2026, 6:09 PM UTC

   We’re investigating an issue affecting CRM Analytics recipe execution for a subset of customers. Affected customers may be unable to run their recipes. The issue is limited to certain Salesforce-hosted environments, and Hyperforce environments are not affected. We’ve identified that a required processing component is unavailable in some affected environments following a recent deployment. We’re working to restore the component and resume normal recipe execution. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

   provider

2. updateOct 8, 2026, 6:29 PM UTC

   We're continuing to investigate the issue affecting CRM Analytics recipe runs for a subset of customers. Our teams identified a potential fix and are currently testing it on a limited scope before rolling it out further. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

   provider

3. impactradiusincreaseOct 8, 2026, 6:42 PM UTC

   Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

   provider

4. starttimerevisionOct 8, 2026, 6:42 PM UTC

   Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

   provider

5. updateOct 8, 2026, 7:01 PM UTC

   We're testing a rollback of a recent change on a limited scope to confirm it resolves the issue affecting CRM Analytics recipe runs. Once validated, we'll assess rolling the fix out further. We'll provide an update upon completion of the initial deployment or sooner if additional information becomes available.

   provider

6. updateOct 8, 2026, 9:28 PM UTC

   Rollback testing was successful, and we are now proceeding to apply this rollback change across the remaining affected environments. Additionally, investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. We'll provide an update upon completion of the deployment or sooner if additional information becomes available.

   provider

7. updateOct 8, 2026, 10:29 PM UTC

   We’ve resolved an issue affecting CRM Analytics recipe runs for a number of customers, preventing recipes from completing successfully. We rolled back the affected service to a prior stable version, and recipe runs have now returned to normal. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

   provider

Corrections

None so far.

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