- Level
- confirmed
- Worst impact
- Degraded
- Regions
- eu, us
- Down Index
- 16of 100
What to do
Check whether you use Sauce Labs in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2026-06-24 16:39 UTC and 2026-06-24 16:39 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 2
- resolved
On June 24th between 08:28 UTC and 15:32 UTC, we experienced Real Device test session failures impacting Appium and Access API in the US East, US West and EU data centers. This issue has been resolved. All services are fully operational.
provider
- postmortem
### **Dates:** Wednesday, June 24th 2026, 09:42 UTC - 15:45 UTC. ### **What happened:** Real Device test sessions using Appium and Access API experienced increased error rates in the US East, US West, and EU data centers. Sessions were timing out after approximately 90 seconds or becoming stuck in the "Connecting" state, preventing them from being closed. ### **Why it happened:** A product defect was introduced, causing Real Device test sessions to fail to start and preventing active sessions from being closed. ### **How we fixed it:** Rollback to a stable version. ### **What we are doing to prevent it from happening again:** Improve monitoring & alerting and enhance post deployment validation.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-03522a4a52
Is Sauce Labs still down?
No, this incident was resolved 2026-06-24 16:39 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
0m, from 2026-06-24 16:39 UTC to 2026-06-24 16:39 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named in eu, us.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.