- Level
- confirmed
- Worst impact
- Major outage
- Components
- EU-Central, EU-Central, EU-Central
- Regions
- eu, eu-central-1
- Down Index
- 53of 100
What to do
Check whether you use Sauce Labs EU-Central, EU-Central, EU-Central in eu, eu-central-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 10h it lasted.
Anything that failed between 2025-07-02 10:11 UTC and 2025-07-02 20:11 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 6
- investigating
We are currently experiencing reduced availability of Real Devices in our EU-Central-1 datacenter. We are investigating.
provider
- investigating
We are continuing to see reduced availability of Real Devices in our EU-Central-1 datacenter. We are continuing to investigate.
provider
- investigating
We have identified a networking issue in the EU-Central-1 datacenter, resulting in a high error rate in EU Real Device tests. We are continuing to investigate.
provider
- investigating
We are actively working on a solution to resolve the networking issues being seen in the EU datacenter, which involves replacing failed hardware. A high error rate will continue to be seen with EU Real Device tests in the meantime.
provider
- resolved
Our Android devices are now fully operational in EU-Central Data Center. We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center, which is leading to degraded availability for our iOS user base. We have identified the root cause and implementing a final fix. We expect to restore full availability for all iOS users by tomorrow, Thursday, July 3, 2025, end of day
provider
- postmortem
### **Dates:** Wednesday July 2nd 2025, 09:74 UTC - 17:19 UTC. ### **What happened:** Approximately half of our real devices in the EU-Central-1 datacenter became unavailable for testing. ### **Why it happened:** There was a critical failure with a device within our network infrastructure. ### **How we fixed it:** The issue was resolved by replacing the failed device. ### **What we are doing to prevent it from happening again:** We are reviewing the current network infrastructure strategy to improve resiliency.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-1cb8f52d9b
Is Sauce Labs still down?
No, this incident was resolved 2025-07-02 20:11 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
10h, from 2025-07-02 10:11 UTC to 2025-07-02 20:11 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named EU-Central, EU-Central, EU-Central in eu, eu-central-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.