- Level
- confirmed
- Worst impact
- Major outage
- Components
- US-West
- Regions
- us, us-west-1
- Down Index
- 48of 100
What to do
Check whether you use Sauce Labs US-West in us, us-west-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 20m it lasted.
Anything that failed between 2025-10-29 09:27 UTC and 2025-10-29 10:47 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 3
- investigating
We are currently experiencing issues with live test execution on Real Devices for IOS and Android in the US-West-1 datacenter. We are investigating.
provider
- resolved
After taking remedial action, live tests on Real Devices are now running normally in the US-West-1 Data Center. All services are fully operational.
provider
- postmortem
### **Dates:** Monday, October 27th 2025, 15:27 UTC - Wednesday, October 29th 2025, 11:34 UTC. ### **What happened:** Real Device Live Testing availability gradually decreased in the US-West-1 data center. ### **Why it happened:** A product defect was introduced which caused Live Testing sessions on Real Devices to fail to start. ### **How we fixed it:** We performed a rollback to the previous working release. ### **What we are doing to prevent it from happening again:** We have improved monitoring & alerting and enhanced our post-deployment validation processes.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-31ec41505f
Is Sauce Labs still down?
No, this incident was resolved 2025-10-29 10:47 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
1h 20m, from 2025-10-29 09:27 UTC to 2025-10-29 10:47 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named US-West in us, us-west-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.