- Level
- confirmed
- Worst impact
- Degraded
- Regions
- us, us-west-1
- Down Index
- 16of 100
What to do
Check whether you use Sauce Labs in us, us-west-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2026-09-16 11:08 UTC and 2026-09-16 11:08 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 2
- resolved
Between 09:52 UTC and 10:34 UTC, multiple Sauce Labs services in the US-West data center experienced an outage, causing authentication failures and disruptions to testing features. All systems are now fully operational.
provider
- postmortem
### **Dates:** Wednesday, September 16th 2026, 09:51 UTC - 10:35 UTC. ### **What happened:** Multiple Sauce Labs services availability gradually decreased in the US-West-1 data center. The affected services included: * Authentication \(sign-in, SSO, existing sessions, and sign-up\) * Virtual Device Cloud \(VDC\) * Real Device Cloud \(RDC\) * Sauce Connect * REST API * App Storage * Insights * Sauce Visual * Test Composer * User and Team Management * Billing Plans and Usage API ### **Why it happened:** A deployment of the Authentication service triggered an unexpected surge in database connections, causing authentication failures and disrupting multiple Sauce Labs services. ### **How we fixed it:** Restarted the affected database node. ### **What we are doing to prevent it from happening again:** Improve rollout strategies, connection lifecycle management, failover mechanisms, and health check responsiveness.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-3b12099071
Is Sauce Labs still down?
No, this incident was resolved 2026-09-16 11:08 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
0m, from 2026-09-16 11:08 UTC to 2026-09-16 11:08 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named in us, us-west-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.