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Sauce Labs

2026-July-14 Service Incident

Partial outage Lasted 3h 4m · started · Sauce Labs's page

Level
confirmed
Worst impact
Partial outage
Components
EU-Central, EU-Central
Regions
eu
Down Index
34of 100

What to do

  • Check whether you use Sauce Labs EU-Central, EU-Central in eu. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3h 4m it lasted.

    Anything that failed between 2026-07-14 17:19 UTC and 2026-07-14 20:23 UTC may need a replay.
  • Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sauce Labs 6

  1. investigating

    We are experiencing an issue in the EU Central 1 data center, where iOS ARM Simulator app tests fail with infrastructure errors. We are investigating.

    provider

  2. investigating

    App downloads are taking longer than expected when these infrastructure errors are seen. We are continuing to investigate.

    provider

  3. monitoring

    We have deployed a fix for this issue. Tests should now be performing as expected in the EU Central 1 data center. We are monitoring.

    provider

  4. monitoring

    We are continuing to monitor for any further issues.

    provider

  5. resolved

    After taking remedial action and monitoring the situation, we are seeing iOS ARM application tests perform as expected in the EU Data Center. All services are fully operational.

    provider

  6. postmortem

    ### **Dates:** Tuesday July 14th 2026, 09:00 - 18:28 UTC ### **What happened:** iOS ARM tests running in our EU data center failed. ### **Why it happened:** A fault occurred with our primary network provider in our EU data center. ### **How we fixed it:** We failed over to a secondary network provider from our EU data center. ### **What we are doing to prevent it from happening again:** We've improved our monitoring and alerting to catch issues with third party network providers.

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Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-47b4ba2004

Is Sauce Labs still down?

No, this incident was resolved 2026-07-14 20:23 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.

How long did it last?

3h 4m, from 2026-07-14 17:19 UTC to 2026-07-14 20:23 UTC, by the times Sauce Labs posted.

What was affected?

Sauce Labs named EU-Central, EU-Central in eu.

What caused it?

Sauce Labs hasn't published a root cause. If it does, it shows here.

Where does this come from?

Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.