- Level
- confirmed
- Worst impact
- Partial outage
- Components
- US-West, US-West, US-West, US-West, US-West, US-West, US-West
- Regions
- us, us-west-1
- Down Index
- 31of 100
What to do
Check whether you use Sauce Labs US-West, US-West, US-West, US-West and 3 more in us, us-west-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7m it lasted.
Anything that failed between 2026-01-13 10:43 UTC and 2026-01-13 10:50 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 3
- investigating
We are currently experiencing issues with our app storage service in the US-West-1 Data Center. We are investigating the issue.
provider
- resolved
After taking remedial action, the app storage service has been restored in the US-West-1 Data Center. All services are fully operational.
provider
- postmortem
### **Dates:** Tuesday, January 13th 2025, 9:10 UTC - 10:37 UTC. ### **What happened:** The App Storage Service experienced high response times in the US-West-1 datacenter. ### **Why it happened:** Due to a high number of concurrent uploads, the App Storage Service experienced increased connection latency and delays in acquiring connections to the backend. ### **How we fixed it:** Service was restored by restarting the application. ### **What we are doing to prevent it from happening again:** We are improving monitoring, alerting and validations for the App Storage Service to backend connectivity. We are also evaluating how to handle periods of increased load and proactively detect performance degradation to implement automated remediation and self-healing capabilities.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-5422044000
Is Sauce Labs still down?
No, this incident was resolved 2026-01-13 10:50 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
7m, from 2026-01-13 10:43 UTC to 2026-01-13 10:50 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named US-West, US-West, US-West, US-West and 3 more in us, us-west-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.