- Level
- confirmed
- Worst impact
- Degraded
- Components
- US-West
- Regions
- us, us-west-1
- Down Index
- 26of 100
What to do
Check whether you use Sauce Labs US-West in us, us-west-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 34m it lasted.
Anything that failed between 2026-02-27 18:42 UTC and 2026-02-27 20:15 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 3
- investigating
Live and automated real device test results are not being displayed on the test results page in the US-West-1 data center. We are investigating.
provider
- resolved
After taking remedial action, we are now seeing real device test results display in the US-West-1 data center. All services are fully operational.
provider
- postmortem
### **Dates:** Friday, February 27th 2026, 16:15 UTC - 19:50 UTC ### **What happened:** Requests made using API client authentication would return 500 errors. ### **Why it happened:** An internal data structure became corrupted due to a race condition. ### **How we fixed it:** The affected service was restarted, and a long-term fix was applied. ### **What we are doing to prevent it from happening again:** Thread locking has been applied to the affected service.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-542f75d78d
Is Sauce Labs still down?
No, this incident was resolved 2026-02-27 20:15 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
1h 34m, from 2026-02-27 18:42 UTC to 2026-02-27 20:15 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named US-West in us, us-west-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.