- Level
- confirmed
- Worst impact
- Partial outage
- Components
- US-West, US-West, US-West, US-West, US-West
- Regions
- us, us-west-1
- Down Index
- 39of 100
What to do
Check whether you use Sauce Labs US-West, US-West, US-West, US-West and 1 more in us, us-west-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 29m it lasted.
Anything that failed between 2025-07-22 08:50 UTC and 2025-07-22 13:19 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 5
- investigating
We are currently seeing intermittent errors accessing the US-West-1 Sauce Labs dashboard. We are investigating.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
We have been seeing intermittent errors accessing the US-West-1 Sauce Labs dashboard. We have identified a solution and have deployed a fix for this issue. We are monitoring.
provider
- resolved
After taking remedial action, the Sauce Labs dashboard is now stable and available. This incident is resolved.
provider
- postmortem
### **Dates:** Tuesday July 22d 2025, 07:28 UTC - 15:07 UTC. ### **What happened:** The Sauce Labs dashboard for our US-West-1 datacenter was unavailable intermittently during the incident timeline. ### **Why it happened:** This issue was caused by Cache poisoning via a specific header. ### **How we fixed it:** The header settings were reviewed and fixed in our proxies. ### **What we are doing to prevent it from happening again:** We have added stricter rules to prevent further cache poisoning attempts.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-73735d1e64
Is Sauce Labs still down?
No, this incident was resolved 2025-07-22 13:19 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
4h 29m, from 2025-07-22 08:50 UTC to 2025-07-22 13:19 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named US-West, US-West, US-West, US-West and 1 more in us, us-west-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.