- Level
- confirmed
- Worst impact
- Major outage
- Components
- US-East, US-East, US-East, US-East, US-East, US-East, US-East
- Regions
- us, us-east-4
- Down Index
- 51of 100
What to do
Check whether you use Sauce Labs US-East, US-East, US-East, US-East and 3 more in us, us-east-4. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 22m it lasted.
Anything that failed between 2026-06-01 14:02 UTC and 2026-06-01 18:24 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 6
- investigating
We are experiencing an issue where the US-EAST data center is currently unavailable. We are investigating.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We have identified the root cause and are working on implementing a fix.
provider
- monitoring
Access has been restored to the US-EAST data center. We are monitoring.
provider
- resolved
After taking remedial action, access to the US-EAST data center is fully restored. This incident is resolved.
provider
- postmortem
### **Dates:** Monday, June 1st 2026, 13:06 UTC - 15:42 UTC. ### **What happened:** Customers served by the US-EAST-4 region were unable to authenticate or start new test sessions because an incomplete TLS certificate chain was deployed to the core directory services. ### **Why it happened:** A certificate extraction script defect silently truncated the certificate chain after the certificate authority transitioned to a longer hierarchy. ### **How we fixed it:** Reverted the certificate rotation and re-applied the previous known ,good certificate to restore authentication services. ### **What we are doing to prevent it from happening again:** Implementing pre-deployment certificate chain validation, adding active monitoring, and fixing the script's chain-length limitations.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-867e64a47e
Is Sauce Labs still down?
No, this incident was resolved 2026-06-01 18:24 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
4h 22m, from 2026-06-01 14:02 UTC to 2026-06-01 18:24 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named US-East, US-East, US-East, US-East and 3 more in us, us-east-4.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.