- Level
- confirmed
- Worst impact
- Degraded
- Regions
- eu, eu-central-1, us, us-east-4, us-west-1
- Down Index
- 28of 100
What to do
Check whether you use Sauce Labs in eu, eu-central-1, us, us-east-4. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2025-10-28 16:13 UTC and 2025-10-28 16:13 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 2
- resolved
Between 14:07 UTC and 15:25 UTC, we experienced a high error rate for automated and manual Real Device tests in the US-West, US-East, and EU data centers. This issue has been resolved. All services are fully operational.
provider
- postmortem
### **Dates:** Tuesday, October 28th 2025, 14:03 UTC - 15:18 UTC \(primary incident\) Tuesday, October 28th 2025, 15:18 UTC - Thursday, October 30th 2025, 8:25 UTC \(~1% of devices impacted window\) ### **What happened:** Test executions using the 'stable' Appium version gradually decreased in the US-West-1, US-East-4, and EU-Central-1 data centers. ### **Why it happened:** A product defect was introduced which caused tests using the stable Appium version to fail immediately upon creation. ### **How we fixed it:** We preformed a rollback to a previous version on the majority of devices on Tuesday, October 28th 2025, 15:18 UTC, With a full service restoration across all devices completed on Thursday, October 30th 2025, 8:25 UTC. ### **What we are doing to prevent it from happening again:** We have improved monitoring & alerting and enhanced our post-deployment validation processes.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8de43367b7
Is Sauce Labs still down?
No, this incident was resolved 2025-10-28 16:13 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
0m, from 2025-10-28 16:13 UTC to 2025-10-28 16:13 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named in eu, eu-central-1, us, us-east-4.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.