- Level
- confirmed
- Worst impact
- Degraded
- Regions
- us, us-west-1
- Down Index
- 16of 100
What to do
Check whether you use Sauce Labs in us, us-west-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2025-12-18 08:16 UTC and 2025-12-18 05:30 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 2
- resolved
Between 5:40 UTC and 7:20 UTC, we experienced a high job error rate of all tests (Manual and Automated, Real Devices and Virtual Devices) in the US-West-1 data center. This issue has been resolved. All services are fully operational.
provider
- postmortem
### **Dates:** Thursday, December 18th 2025, 5:32 UTC - 7:09 UTC. ### **What happened:** The App Storage Service experienced high response times in the US-West-1 datacenter. ### **Why it happened:** Due to a high number of concurrent uploads, the App Storage Service experienced increased connection latency and delays in acquiring connections to the backend. ### **How we fixed it:** The service was restored by restarting the application. ### **What we are doing to prevent it from happening again:** We are implementing improved monitoring, alerting and validations for App Storage Service backend connectivity. We will also look to enhance processes to handle periods of increased load and detect performance degradation proactively, in order to implement automated remediation and self-healing capabilities.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a360643e18
Is Sauce Labs still down?
No, this incident was resolved 2025-12-18 05:30 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
0m, from 2025-12-18 08:16 UTC to 2025-12-18 05:30 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named in us, us-west-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.