- Level
- confirmed
- Worst impact
- Partial outage
- Components
- US-West, US-West
- Regions
- us, us-west-1
- Down Index
- 36of 100
What to do
Check whether you use Sauce Labs US-West, US-West in us, us-west-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 9m it lasted.
Anything that failed between 2026-01-05 21:15 UTC and 2026-01-05 22:24 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 3
- monitoring
We have been experiencing device unavailability in our private device cloud in the US data center and have identified the root cause. We have deployed a fix and we are monitoring.
provider
- resolved
We were experiencing device unavailability in our private device cloud in the US data center and we have deployed a fix. This issue has been resolved. All services are fully operational.
provider
- postmortem
### **Dates:** Monday, January 5th 2026, 20:40 UTC - 21:04 UTC. ### **What happened:** There was a decrease in Real Device availability in the US-West-1 datacenter. ### **Why it happened:** During a planned traffic flow migration, a network policy applied to the new traffic path was more restrictive than intended and this resulted in a subset of Real Devices \(~40%\) failing to maintain required connectivity. Although the change followed standard change management and peer review processes, the issue was not identified prior to activation. ### **How we fixed it:** The network policy was corrected and affected services recovered. ### **What we are doing to prevent it from happening again:** We are reviewing our network change processes to provide earlier detection of unintended behaviour during planned changes.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a791c8037e
Is Sauce Labs still down?
No, this incident was resolved 2026-01-05 22:24 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
1h 9m, from 2026-01-05 21:15 UTC to 2026-01-05 22:24 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named US-West, US-West in us, us-west-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.