- Level
- confirmed
- Worst impact
- Degraded
- Regions
- us, us-west-1
- Down Index
- 16of 100
What to do
Check whether you use Sauce Labs in us, us-west-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2026-01-29 11:11 UTC and 2026-01-29 11:11 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 2
- resolved
Between 8:00 CET - 9:45 CET, We were seeing elevated error rates and intermittent issues with test assets not being retained for tests on iOS and Mac virtual devices in our US-West-1 data center. The issue has now been resolved but some customers might see missing test assets.
provider
- postmortem
### **Dates:** Thursday, January 29th 2026, 07:04 - 08:46 UTC. ### **What happened:** Between 07:04 UTC and 08:46 UTC on January 29, 2026, customers using our US-West-1 region experienced instability with Mac resources. Specifically: * Approximately 20% of iOS simulator jobs failed to start due to infrastructure errors. * 10% of Virtual MacOS/iOS jobs failed to upload assets to S3. As a result, logs, videos, and screenshots for these specific jobs were lost and remain unavailable for download. ### **Why it happened:** Scheduled maintenance on a primary network circuit coincided with high traffic volume, which led to congestion on the backup circuit. ### **How we fixed it:** Full connectivity was restored when traffic was routed back to the primary circuit following the completion of maintenance. ### **What we are doing to prevent it from happening again:** Review network redundancy strategies and consider upgrading backup circuit capacity to ensure it can support peak traffic loads.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a8c7a486a4
Is Sauce Labs still down?
No, this incident was resolved 2026-01-29 11:11 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
0m, from 2026-01-29 11:11 UTC to 2026-01-29 11:11 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named in us, us-west-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.