- Level
- confirmed
- Worst impact
- Partial outage
- Components
- US-West, US-West, US-West, US-West
- Regions
- us, us-west-1
- Down Index
- 39of 100
What to do
Check whether you use Sauce Labs US-West, US-West, US-West, US-West in us, us-west-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 10m it lasted.
Anything that failed between 2026-02-23 17:22 UTC and 2026-02-23 22:31 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 4
- investigating
We are seeing an increase in automated tests using Sauce Connect failing with “Misconfigured -- No active tunnel found for provided identifier” errors in the US-West-1 data center. We are actively investigating.
provider
- investigating
We have identified the root cause and are working on implementing a fix. We are continuing to investigate.
provider
- resolved
We have identified the root cause and deployed a fix for this issue. All services are fully operational.
provider
- postmortem
### **Dates:** Monday, February 23rd 2026, 17:22 UTC - 22:31 UTC ### **What happened:** WDIO-based tests run by customers using Sauce Connect 4 could not be started. ### **Why it happened:** Misconfiguration caused failing health checks in some cases, causing customer tunnels to shut down. ### **How we fixed it:** Misconfiguration was corrected. ### **What we are doing to prevent it from happening again:** Evaluation of the underlying software stack. Customers who are still using SC4 that can migrate to SC5 should do so at their earliest convenience.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-ac2538f1dc
Is Sauce Labs still down?
No, this incident was resolved 2026-02-23 22:31 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
5h 10m, from 2026-02-23 17:22 UTC to 2026-02-23 22:31 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named US-West, US-West, US-West, US-West in us, us-west-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.