- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 8of 100
What to do
Check whether your product depends on Sauce Labs. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2026-07-16 20:30 UTC and 2026-07-14 23:30 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
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Updates from Sauce Labs 2
- resolved
Between July 14th 23:45 UTC and July 15th 23:05 UTC, we experienced an issue where symbol archive uploads to Backtrace projects failed with HTTP 400 errors. Incident has been resolved and all services are operational.
provider
- postmortem
### **Dates:** Tuesday July 14th 2026, 23:45 UTC – Wednesday July 15th 2026, 23:05 UTC ### **What happened:** Symbol archive uploads to Error Reporting \(Backtrace\) projects failed with HTTP 400 errors. All regions were affected. ### **Why it happened:** The credentials our symbol processing service used to write to cloud storage were no longer valid, so uploads could not be stored. Failed uploads were retried repeatedly and accumulated on local disk until the service ran out of space, at which point it also began rejecting new uploads. ### **How we fixed it:** We reissued the storage credentials, increased disk capacity on the affected workers, and restarted the service. The queued uploads then processed successfully, and we confirmed recovery with affected customers. ### **What we are doing to prevent it from happening again:** We've added disk-utilization monitoring and alerting to this service so we detect the condition ourselves before it affects uploads, rather than relying on customer reports.
provider
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Corrections
None so far.
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Questions about DWN-b230978e0e
Is Sauce Labs still down?
No, this incident was resolved 2026-07-14 23:30 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
0m, from 2026-07-16 20:30 UTC to 2026-07-14 23:30 UTC, by the times Sauce Labs posted.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.