- Level
- confirmed
- Worst impact
- Degraded
- Components
- EU-Central, EU-Central
- Regions
- eu, eu-central-1
- Down Index
- 28of 100
What to do
Check whether you use Sauce Labs EU-Central, EU-Central in eu, eu-central-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 8m it lasted.
Anything that failed between 2025-11-04 08:02 UTC and 2025-11-04 11:10 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 3
- investigating
We are currently seeing issues accessing the Sauce Home, Insights, Test Results, API in EU-Central-1. We are investigating.
provider
- resolved
The access to Sauce Labs Home, Test Results, Insights, API has been restored. All services are fully operational.
provider
- postmortem
### **Dates:** Monday November 4 2025, 04:35 UTC - 08:20 UTC. ### **What happened:** The web UI for Insights and Test Results was intermittently unresponsive. ### **Why it happened:** A data store of components of the UI experienced unexpectedly high load, resulting in an unresponsive service. ### **How we fixed it:** The issue was resolved without human intervention. ### **What we are doing to prevent it from happening again:** We have improved support for the 3rd party vendor's logging and metrics tools.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-b2b60648f4
Is Sauce Labs still down?
No, this incident was resolved 2025-11-04 11:10 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
3h 8m, from 2025-11-04 08:02 UTC to 2025-11-04 11:10 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named EU-Central, EU-Central in eu, eu-central-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.