- Level
- confirmed
- Worst impact
- Degraded
- Regions
- us, us-west-1
- Down Index
- 16of 100
What to do
Check whether you use Sauce Labs in us, us-west-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2026-01-30 00:51 UTC and 2026-01-29 17:30 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 2
- resolved
Application uploads and automated tests on our virtual and real device platforms in the US West Datacenter experienced intermittent errors today between 5:43 pm (UTC) and 9:45 pm (UTC). These issues were caused by an underlying infrastructure error within our storage services. We took remedial action to stabilize the environment, and the problem has been resolved.
provider
- postmortem
### **Dates:** Thursday, January 29th 2026, 19:30 UTC - 22:25 UTC. ### **What happened:** Application uploads and automated tests in the US-West-1 data center experienced intermittent errors between 5:43 pm \(UTC\) and 9:45 pm \(UTC\) ### **Why it happened:** Due to a high number of concurrent uploads and a temporary change to the network topology schema, the App Storage Service experienced increased connection latency and delays in acquiring connections to the backend. ### **How we fixed it:** App Storage Service network topology schema was restored to its original state. ### **What we are doing to prevent it from happening again:** We are improving monitoring, alerting and validations for the App Storage Service backend connectivity. We are working to implement processes to handle periods of increased load and proactively detect performance degradation to implement automated remediation and self-healing capabilities.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-b43042e76f
Is Sauce Labs still down?
No, this incident was resolved 2026-01-29 17:30 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
0m, from 2026-01-30 00:51 UTC to 2026-01-29 17:30 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named in us, us-west-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.