- Level
- confirmed
- Worst impact
- Degraded
- Regions
- eu, eu-central-1
- Down Index
- 27of 100
What to do
Check whether you use Sauce Labs in eu, eu-central-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 14m it lasted.
Anything that failed between 2026-09-02 09:39 UTC and 2026-09-02 11:53 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 4
- investigating
We are seeing elevated error rates for Real Device tests in EU-Central-1 data center. We are investigating.
provider
- identified
The root cause of the elevated error rates for Real Device tests in the EU-Central-1 data center has been identified. Remediation has been applied, and we are actively monitoring the situation.
provider
- resolved
After taking remedial action, Real Device test error rates have returned to normal in the EU-Central-1 data center. All services are fully operational.
provider
- postmortem
**Dates:** Wednesday, September 2nd 2026, 08:30 UTC - 11:15 UTC. ### **What happened:** Real Device Automated Tests experienced failure to start in the EU Central data center, with elevated error rates reaching nearly 100% for short periods of time. ### **Why it happened:** A deployment led to increased cache misses and elevated load on the underlying infrastructure. ### **How we fixed it:** Service was restored by restarting the application. ### **What we are doing to prevent it from happening again:** Additional resources were allocated to reduce the likelihood of a recurrence in the short term. In the long term, we will optimize the performance of resource intensive tasks and introduce dynamic scaling.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-b7881aa84e
Is Sauce Labs still down?
No, this incident was resolved 2026-09-02 11:53 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
2h 14m, from 2026-09-02 09:39 UTC to 2026-09-02 11:53 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named in eu, eu-central-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.