- Level
- confirmed
- Worst impact
- Partial outage
- Components
- EU-Central, EU-Central
- Regions
- eu, eu-central-1
- Down Index
- 36of 100
What to do
Check whether you use Sauce Labs EU-Central, EU-Central in eu, eu-central-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 29m it lasted.
Anything that failed between 2025-10-28 12:53 UTC and 2025-10-28 14:22 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 3
- investigating
We are currently seeing elevated error rates for browser tests running on Windows 8 & 10 in the EU-Central-1, we are currently investigating.
provider
- resolved
After taking remedial action, Windows browser tests are now running normally, this incident is resolved.
provider
- postmortem
### **Dates:** Tuesday, October 28th 2025, 11:40 UTC - 14:05 UTC. ### **What happened:** Windows based tests in the EU data center were failing on startup which led to a decrease in availability of Windows-based Virtual Machines. ### **Why it happened:** A product defect was introduced which caused an issue with starting Windows-based VMs. ### **How we fixed it:** The deployment was rolled back to a stable version. ### **What we are doing to prevent it from happening again:** We have improved monitoring & alerting and enhanced our post-deployment validation.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e7d8f43f37
Is Sauce Labs still down?
No, this incident was resolved 2025-10-28 14:22 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.
How long did it last?
1h 29m, from 2025-10-28 12:53 UTC to 2025-10-28 14:22 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named EU-Central, EU-Central in eu, eu-central-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.