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Sauce Labs

2026-June-18 Service Incident

Partial outage Lasted 2h 59m · started · Sauce Labs's page

Level
confirmed
Worst impact
Partial outage
Components
EU-Central, EU-Central
Regions
eu, eu-central-1
Down Index
38of 100

What to do

  • Check whether you use Sauce Labs EU-Central, EU-Central in eu, eu-central-1. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 59m it lasted.

    Anything that failed between 2026-06-18 04:00 UTC and 2026-06-18 06:59 UTC may need a replay.
  • Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sauce Labs 4

  1. monitoring

    We have been experiencing device unavailability in our EU-Central-1 data center and have identified the root cause. We have taken remedial action and are currently monitoring.

    provider

  2. resolved

    After taking remedial action, we are now seeing real devices available for testing in the EU-Central-1 data center. All services are fully operational.

    provider

  3. investigating

    Around 3:51 AM UTC we started experiencing lower iOS device availability in the EU-Central data center. Our team is actively investigating the root cause and working toward a resolution.

    provider

  4. postmortem

    ### **Dates:** Thursday June 18 2026, 03:45 UTC - 06:45 UTC. ### **What happened:** Approximately 7% of iOS devices in our EU data center were temporarily unavailable for customer test sessions after a loss of power to the rack hosting them. ### **Why it happened:** The power circuit feeding the affected rack exceeded its capacity, and a protective breaker tripped to safeguard the line - cutting power to the devices on that rack until the circuit was restored. ### **How we fixed it:** The affected circuit was reset and power restored to the rack, returning the devices to customer service. ### **What we are doing to prevent it from happening again:** We are redistributing power load across affected racks, adding capacity monitoring with early-warning alerts ahead of circuit limits, and introducing a capacity review before new devices are deployed to a rack.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-f0369e9dc3

Is Sauce Labs still down?

No, this incident was resolved 2026-06-18 06:59 UTC. For Sauce Labs's live state, see https://down.guide/saucelabs.

How long did it last?

2h 59m, from 2026-06-18 04:00 UTC to 2026-06-18 06:59 UTC, by the times Sauce Labs posted.

What was affected?

Sauce Labs named EU-Central, EU-Central in eu, eu-central-1.

What caused it?

Sauce Labs hasn't published a root cause. If it does, it shows here.

Where does this come from?

Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.