Elevated errors on FedEx rating and label purchase

What to do

• Check whether you use Shippo FedEx. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 16h 59m it lasted.

  Anything that failed between 2026-09-02 17:31 UTC and 2026-09-03 10:30 UTC may need a replay.

• Subscribe to Shippo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=shippo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Shippo 3

1. investigatingSep 2, 2026, 5:31 PM UTC

   We are currently seeing intermittent errors on FedEx rate quotes and FedEx label purchases due to a rate limit applied at the carrier's API. Affected requests return an error and can be retried. Other carriers are unaffected. We are engaged directly with FedEx to restore normal service and will post an update as soon as we have more information.

   provider

2. investigatingSep 3, 2026, 5:06 AM UTC

   FedEx's IT teams are actively working on the issue and continuing to investigate the root cause. At this time, we do not have any additional updates or an estimated timeline for resolution. As soon as I receive any new information, I will share it with you right away.

   provider

3. resolvedSep 3, 2026, 10:30 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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