Shippo: Royal Mail InterSoft Tracking Degradation (Third-Party Issue)

What to do

Check whether you use Shippo Royal Mail (InterSoft). Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 13d 20h it lasted.
Anything that failed between 2026-05-04 20:48 UTC and 2026-05-18 16:54 UTC may need a replay.
Subscribe to Shippo's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=shippo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingMay 4, 2026, 8:48 PM UTC
We are currently experiencing degraded tracking updates for Royal Mail Intersoft shipments due to an issue with a third-party provider. This may result in delayed or unreliable tracking information. Our partner is actively working on a resolution. We are monitoring the situation closely and will provide updates as soon as more information becomes available.
provider
monitoringMay 14, 2026, 6:38 PM UTC
A fix has been implemented and we are monitoring the results.
provider
resolvedMay 18, 2026, 4:54 PM UTC
This incident has been resolved.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Shippo still down?

No, this incident was resolved 2026-05-18 16:54 UTC. For Shippo's live state, see https://down.guide/shippo.

How long did it last?

13d 20h, from 2026-05-04 20:48 UTC to 2026-05-18 16:54 UTC, by the times Shippo posted.

What was affected?

Shippo named Royal Mail (InterSoft).

What caused it?

Shippo hasn't published a root cause. If it does, it shows here.

Where does this come from?

Shippo's official status page, https://status.goshippo.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.