Elevated error rate on Deutsche Post Transaction API

What to do

• Check whether you use Shippo Deutsche Post. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 11m it lasted.

  Anything that failed between 2026-08-31 23:16 UTC and 2026-09-01 00:26 UTC may need a replay.

• Subscribe to Shippo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=shippo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Shippo 4

1. investigatingAug 31, 2026, 11:16 PM UTC

   We have detected an elevated error rate from Deutsche Post Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.

   provider

2. monitoringAug 31, 2026, 11:58 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

3. monitoringAug 31, 2026, 11:58 PM UTC

   We are beginning to see recovery on the carrier's end; however, we have not yet received confirmation from Deutsche Post. We will continue to monitor the situation and share an update as soon as we have more information

   provider

4. resolvedSep 1, 2026, 12:26 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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