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Shippo

Elevated error rate on Canada Post Tracking API

Major outage Lasted 1d 3h · started · Shippo's page

Level
confirmed
Worst impact
Major outage
Components
Canada Post
Regions
ca

What to do

  • Check whether you use Shippo Canada Post in ca. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1d 3h it lasted.

    Anything that failed between 2026-03-17 16:26 UTC and 2026-03-18 19:48 UTC may need a replay.
  • Subscribe to Shippo's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=shippo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Shippo 5

  1. investigating

    We have detected an elevated error rate from the Canada_Post Tracking API. Our team has contacted the carrier and we are monitoring the situation

    provider

  2. monitoring

    We are currently investigating this issue.

    provider

  3. investigating

    We are currently investigating this issue.

    provider

  4. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  5. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-7402c3ebd0

Is Shippo still down?

No, this incident was resolved 2026-03-18 19:48 UTC. For Shippo's live state, see https://down.guide/shippo.

How long did it last?

1d 3h, from 2026-03-17 16:26 UTC to 2026-03-18 19:48 UTC, by the times Shippo posted.

What was affected?

Shippo named Canada Post in ca.

What caused it?

Shippo hasn't published a root cause. If it does, it shows here.

Where does this come from?

Shippo's official status page, https://status.goshippo.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.