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Shippo

Web App – Labels not visible in shipments tab

Degraded Lasted 7h 2m · started · Shippo's page

Level
confirmed
Worst impact
Degraded
Components
Shippo Web Dashboard
Down Index
22of 100

What to do

  • Check whether you use Shippo Shippo Web Dashboard. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 7h 2m it lasted.

    Anything that failed between 2026-09-17 20:53 UTC and 2026-09-18 03:55 UTC may need a replay.
  • Subscribe to Shippo's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=shippo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Shippo 2

  1. investigating

    We’re seeing an issue where some users may be unable to see their labels in the Shipments tab of the Web App. Our team is actively investigating and working toward a resolution. We’ll provide another update as soon as we have more information.

    provider

  2. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-75ed509f8b

Is Shippo still down?

No, this incident was resolved 2026-09-18 03:55 UTC. For Shippo's live state, see https://down.guide/shippo.

How long did it last?

7h 2m, from 2026-09-17 20:53 UTC to 2026-09-18 03:55 UTC, by the times Shippo posted.

What was affected?

Shippo named Shippo Web Dashboard.

What caused it?

Shippo hasn't published a root cause. If it does, it shows here.

Where does this come from?

Shippo's official status page, https://status.goshippo.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.