Elevated error rate on Shippo Web Dashboard

What to do

• Check whether you use Shippo Shippo Web Dashboard. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 16h 49m it lasted.

  Anything that failed between 2026-09-09 21:01 UTC and 2026-09-10 13:50 UTC may need a replay.

• Subscribe to Shippo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=shippo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Shippo 5

1. investigatingSep 9, 2026, 9:01 PM UTC

   We are actively investigating an issue affecting order data from store connections. Missing order data may have occurred between September 8, 2026 at 09:17 UTC and September 9, 2026 at 14:56 UTC. Our team is currently investigating the issue and working to determine the impact and resolution. We will provide further updates as more information becomes available.

   provider

2. investigatingSep 9, 2026, 9:57 PM UTC

   We are continuing to investigate this issue.

   provider

3. monitoringSep 10, 2026, 1:29 AM UTC

   A fix has been implemented and we are monitoring the results.

   provider

4. monitoringSep 10, 2026, 1:30 AM UTC

   We are continuing to monitor for any further issues.

   provider

5. resolvedSep 10, 2026, 1:50 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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