3rd party tracking updates issue

What to do

• Check whether you use Shippo XPO. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 22d 11h it lasted.

  Anything that failed between 2026-04-27 06:11 UTC and 2026-05-19 17:20 UTC may need a replay.

• Subscribe to Shippo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=shippo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Shippo 4

1. investigatingApr 27, 2026, 6:11 AM UTC

   We are currently experiencing an issue affecting tracking updates for shipments handled by XPO. Tracking events may not be visible on our platform at this time. This issue is caused by a problem with a third-party integration that supports XPO tracking. Our partner is aware of the issue and is actively working on a fix. At this time, we do not have a confirmed timeline for resolution. We will continue to share updates as more information becomes available.

   provider

2. investigatingApr 27, 2026, 6:15 AM UTC

   We are continuing to investigate this issue.

   provider

3. identifiedMay 4, 2026, 8:42 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

4. resolvedMay 19, 2026, 5:20 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.