Degraded Performance for Rating and Label Generation APIs

What to do

• Check whether you use Shippo Shippo REST API, Shippo Platform API. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 11m it lasted.

  Anything that failed between 2026-06-11 06:27 UTC and 2026-06-11 08:38 UTC may need a replay.

• Subscribe to Shippo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=shippo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Shippo 6

1. investigatingJun 11, 2026, 6:27 AM UTC

   We are currently investigating an issue causing degraded API performance across our rating and label generation APIs. Customers may experience delays or failures when retrieving rates, purchasing shipments, or creating labels across all carriers. Our engineering team is actively working to resolve the issue and restore normal service. We will provide further updates as they become available.

   provider

2. investigatingJun 11, 2026, 6:28 AM UTC

   We are continuing to investigate this issue.

   provider

3. investigatingJun 11, 2026, 6:29 AM UTC

   We are continuing to investigate this issue.

   provider

4. identifiedJun 11, 2026, 7:21 AM UTC

   We have identified the issue and confirmed that it is affecting only the USPS rate and label generation. Our team is actively implementing a fix and will keep you informed of any further developments.

   provider

5. monitoringJun 11, 2026, 8:22 AM UTC

   A fix has been implemented, and we are currently monitoring the system to ensure services continue to operate normally.

   provider

6. resolvedJun 11, 2026, 8:38 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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