Degraded performance on Australia Post Tracking

What to do

• Check whether you use Shippo Australia Post in au. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3d 18h it lasted.

  Anything that failed between 2026-04-02 21:11 UTC and 2026-04-06 16:00 UTC may need a replay.

• Subscribe to Shippo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=shippo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Shippo 3

1. investigatingApr 2, 2026, 9:11 PM UTC

   We’ve been informed by our service provider that they are currently experiencing a decline in their connection to Australia Post’s tracking system, which may result in fewer tracking updates or delayed tracking events for some shipments. During this time, some shipments may display incomplete or delayed tracking updates. This issue is limited to tracking visibility and does not impact shipment movement or delivery with Australia Post. The carrier is actively investigating and working on a resolution. We will continue to monitor the situation and provide updates as they become available.

   provider

2. identifiedApr 5, 2026, 5:42 AM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. resolvedApr 6, 2026, 4:00 PM UTC

   Fix has been deployed and the service back to operational

   provider

Corrections

None so far.

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