Royal Mail Storefeeder Service Degradation

What to do

• Check whether you use Shippo Royal Mail (Storefeeder). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 40m it lasted.

  Anything that failed between 2026-10-24 06:53 UTC and 2026-10-24 10:33 UTC may need a replay.

• Subscribe to Shippo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=shippo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Shippo 3

1. investigatingOct 24, 2026, 6:53 AM UTC

   Hi Team, we are currently observing a delay in Royal Mail Storefeeder tracking event updates. Tracking event updates will be delayed. Label generation and rating are not impacted. We have reached out to Royal Mail Storefeeder and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.

   provider

2. identifiedOct 24, 2026, 9:48 AM UTC

   We received an update from the carrier confirming that their tracking system was impacted by an unexpected issue, which is currently being resolved. They indicated that tracking data should now be flowing again. We are also observing a reduction in the error rate on our end. We will continue to monitor and keep you posted on any further updates.

   provider

3. resolvedOct 24, 2026, 10:33 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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