- Level
- confirmed
- Worst impact
- Degraded
- Components
- Email Notifications, In App Notifications
- Down Index
- 23of 100
What to do
Check whether you use Smartsheet Email Notifications, In App Notifications. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7h 54m it lasted.
Anything that failed between 2026-06-24 21:51 UTC and 2026-06-25 05:45 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 5
- investigating
We are investigating reports of missing or delayed Update / Approval Requests notifications and emails via Automated Workflows as well as manual trigger. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
provider
- identified
The issue causing missing or delayed Update / Approval Requests notifications and emails has been identified. Our team is implementing a fix. We will provide frequent updates until we reach a monitoring status.
provider
- monitoring
A fix has been implemented to resolve the missing or delayed Update / Approval Requests notifications and emails and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
- postmortem
On June 24, 2026, an automated workflow generated an unusually large volume of update requests in a short period, which temporarily disrupted the internal event-processing infrastructure responsible for delivering notification emails and in-app alerts. This caused approximately 85% of update request and approval request notifications to be delayed for roughly 13 hours. No data was lost—all notifications were ultimately delivered once the system recovered. We have since implemented automated recovery mechanisms and are adding safeguards to prevent oversized requests from impacting the notification pipeline in the future.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-06ec253932
Is Smartsheet still down?
No, this incident was resolved 2026-06-25 05:45 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
7h 54m, from 2026-06-24 21:51 UTC to 2026-06-25 05:45 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Email Notifications, In App Notifications.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.