- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Forms
- Down Index
- 31of 100
What to do
Check whether you use Smartsheet Forms. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 13m it lasted.
Anything that failed between 2026-04-13 16:33 UTC and 2026-04-13 20:46 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 6
- investigating
We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.
provider
- resolved
Forms Submissions are operating normally. The incident is now resolved.
provider
- postmortem
On Monday, April 13, between 7:00 AM and 11:30 AM PST, some users experienced failures when submitting Smartsheet forms. The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint. Error rates declined significantly by mid-morning and the incident was fully resolved by 11:30 AM PST. All form submissions are operating normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-20e3ec4636
Is Smartsheet still down?
No, this incident was resolved 2026-04-13 20:46 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
4h 13m, from 2026-04-13 16:33 UTC to 2026-04-13 20:46 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Forms.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.