- Level
- confirmed
- Worst impact
- Degraded
- Components
- Sheets
- Regions
- apac, au, eu, us
- Down Index
- 39of 100
What to do
Check whether you use Smartsheet Sheets in apac, au, eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 22h 21m it lasted.
Anything that failed between 2025-09-09 03:09 UTC and 2025-09-10 01:30 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 11
- investigating
We're currently investigating intermittent reports of occasional issues loading or saving sheets
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate with our upstream network providers.
provider
- investigating
We are continuing to investigate with our upstream network providers.
provider
- investigating
We are continuing to investigate with our upstream network providers.
provider
- investigating
We are continuing to investigate with our upstream network providers.
provider
- investigating
We are continuing to investigate with our upstream network providers.
provider
- investigating
We are continuing to investigate with our upstream network providers.
provider
- monitoring
We’re monitoring some customer reports from Australia and New Zealand regions with intermittent networking issues between their ISPs and US-based web applications. If you’re experiencing these issues, please contact your ISP to investigate.
provider
- resolved
This incident has been resolved
provider
- postmortem
Starting at approximately 9:00 PM PT on September 7, 2025, we began receiving reports of AJAX errors when users attempted to save sheets. The issue was reproducible only for users whose ISPs were located in APAC regions. Monitoring of other regions \(US, EU\) did not show similar behavior. A status message was posted to indicate we were investigating potential upstream provider issues. We recommend that users in affected regions check with their ISP, as the issue was not isolated to our service. We continued monitoring throughout the evening of September 8 and during the day on September 9. Reports gradually decreased, and status page traffic also declined. By 6:30 PM PT on September 9, with reports subsiding and no new impact observed, we removed the status message and closed out the incident.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-2147c7f3c8
Is Smartsheet still down?
No, this incident was resolved 2025-09-10 01:30 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
22h 21m, from 2025-09-09 03:09 UTC to 2025-09-10 01:30 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Sheets in apac, au, eu, us.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.