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Smartsheet

Form Submissions issue

Partial outage Lasted 1d 6h · started · Smartsheet's page

Level
confirmed
Worst impact
Partial outage
Components
Forms
Down Index
33of 100

What to do

  • Check whether you use Smartsheet Forms. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1d 6h it lasted.

    Anything that failed between 2026-03-03 17:16 UTC and 2026-03-04 23:42 UTC may need a replay.
  • Subscribe to Smartsheet's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Smartsheet 6

  1. investigating

    We've investigating an issue with Form Submissions propagating to the sheet. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

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  2. identified

    The issue has been identified and a fix is being implemented.

    provider

  3. identified

    This issue has been identified and a fix has been implemented for new form submissions. For previous form submissions that failed in this window, a manual replay will be ran. Please do not re-submit these form submissions.

    provider

  4. monitoring

    A fix has been implemented and we are monitoring the results.

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  5. resolved

    Forms Submissions has been fully restored and is operating normally. The incident is now resolved.

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  6. postmortem

    On 4:47PM Pacific Standard Time, March 2nd, 2026, a code regression impacted a subset of Form Submissions to propagate to the underlying sheets and some API requests. Service was restored by rolling back to the last known stable deployment. A manual scale up was applied to meet the demands of the queues. Issue was successfully resolved by 9:53AM PST March 3rd, 2026. All previously failed form submissions were successfully replayed by 12:20PM PST, March 4th, 2026.

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-3113f80e27

Is Smartsheet still down?

No, this incident was resolved 2026-03-04 23:42 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.

How long did it last?

1d 6h, from 2026-03-03 17:16 UTC to 2026-03-04 23:42 UTC, by the times Smartsheet posted.

What was affected?

Smartsheet named Forms.

What caused it?

Smartsheet hasn't published a root cause. If it does, it shows here.

Where does this come from?

Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.