- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Smartsheet Brandfolder Integration, Core Application, Asset Upload, Asset Upload - SFTP, SmartCDN, Brandguide, Integrations, Insights, Content Automation Platform, Content Automation APIs, Content Automation Rendering Services, Content Automation Templating, Content Automation Integrations
- Down Index
- 33of 100
What to do
Check whether you use Smartsheet Smartsheet Brandfolder Integration, Core Application, Asset Upload, Asset Upload - SFTP and 9 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 5m it lasted.
Anything that failed between 2025-10-27 12:51 UTC and 2025-10-27 14:56 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 4
- investigating
We’re investigating reports of customers experiencing issues with emails sent through SendGrid, including invitations and notifications. Customers may also see an on-screen message stating: “Your account was frozen due to unpaid invoices.”
provider
- monitoring
The issue was identified, and a fix was implemented. We're monitoring closely to ensure stability.
provider
- resolved
This incident has been resolved.
provider
- postmortem
Starting at approximately 4:41 AM PT on October 27, 2025, some Brandfolder customers experienced intermittent delays in receiving system-generated email notifications, including invitations and notifications, due to a disruption with our third-party email processing provider. During this period, emails may not have been delivered immediately. The issue was quickly identified and resolved, and all services were confirmed fully operational by 6:13 AM PT. Any delayed messages are being delivered, and we do not expect further impact.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-319d9201e8
Is Smartsheet still down?
No, this incident was resolved 2025-10-27 14:56 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
2h 5m, from 2025-10-27 12:51 UTC to 2025-10-27 14:56 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Smartsheet Brandfolder Integration, Core Application, Asset Upload, Asset Upload - SFTP and 9 more.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.