- Level
- confirmed
- Worst impact
- Degraded
- Components
- WorkApps
- Down Index
- 22of 100
What to do
Check whether you use Smartsheet WorkApps. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7h 3m it lasted.
Anything that failed between 2025-10-10 00:28 UTC and 2025-10-10 07:31 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 7
- investigating
We are currently investigating reports of issues affecting attachment uploads through WorkApps. Our Engineering team is actively analyzing the cause of the problem and working on a fix to restore normal functionality.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
We have identified the root cause of the issue affecting attachment uploads through WorkApps. Our Engineering team is actively working on deploying a fix to restore full functionality as soon as possible.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
- postmortem
**Post Incident Summary:** Beginning at approximately 12:52 PM PDT on October 9, 2025, some customers began experiencing issues uploading attachments through WorkApps. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The fix was fully deployed and service was restored for all customers at approximately 10:00 PM PDT. We are reviewing our deployment processes to help prevent similar incidents in the future.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-4570d2f037
Is Smartsheet still down?
No, this incident was resolved 2025-10-10 07:31 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
7h 3m, from 2025-10-10 00:28 UTC to 2025-10-10 07:31 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named WorkApps.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.