- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Document Builder
- Down Index
- 29of 100
What to do
Check whether you use Smartsheet Document Builder. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 31m it lasted.
Anything that failed between 2025-12-04 18:55 UTC and 2025-12-04 21:26 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 6
- investigating
We are investigating issues with requests to generate documents impacting Document Generation Automations and manual Document Generation. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
provider
- investigating
We are continuing to investigate the cause of issues with requests to Generate Documents impacting Document Generation Automations and manual Document Generation. We will provide frequent updates until we reach a monitoring status.
provider
- identified
We have identified the issue responsible for the delays with Document Generation and are implementing a fix. We will provide frequent updates until we reach a monitoring status.
provider
- monitoring
We are observing stability being restored for Document Generation. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
provider
- resolved
Document Generation functionality has been fully restored and is operating normally. The incident is now resolved.
provider
- postmortem
On Thursday, December 4th 2025 at 8:08am, users experienced delays in Document Generation requests to download generated documents or attach them to rows. The issue occurred due to increased load on the back end service following a recent code change and was resolved by 11:30am Pacific Time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-53aeef8ba7
Is Smartsheet still down?
No, this incident was resolved 2025-12-04 21:26 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
2h 31m, from 2025-12-04 18:55 UTC to 2025-12-04 21:26 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Document Builder.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.